Shipping policy
Thank you for shopping with us at DeeDee.co We want to ensure that you have a smooth and enjoyable experience when receiving your new wig. Below, you’ll find important details about our shipping and delivery process.
Processing Time
Orders are typically processed within 7-10 business days from the time of purchase.
Please allow extra time during holidays or peak seasons for processing.
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Methods and Rates
We offer several shipping options based on your location. The shipping rates are calculated at checkout.
Standard Shipping: Delivery time varies depending on location. Typically, it takes 10-12 business days for domestic orders.
Express Shipping: For faster delivery, choose our express shipping option, which typically arrives within 5-7 business days (domestic).
International Shipping: We do offer international shipping. Delivery times for international orders vary depending on the country, but please expect between 7-14 business days.
Please note that all shipping times are estimates and may vary due to factors beyond our control (e.g., weather conditions, customs processing).
Shipping Costs
Shipping costs are calculated based on the destination, weight of the package, and the shipping method selected. The total cost will be displayed at checkout before payment.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order via the shipping carrier's website.
Delivery Address
Please ensure that you provide the correct shipping address at the time of checkout. We cannot be held responsible for delays or errors caused by incorrect addresses. If you realize you've entered an incorrect address, please contact us immediately at info@deedee.co, and we will do our best to correct it before your order is shipped.
Order Issues & Missing Packages
If you believe your order is lost or missing, please check the tracking information first. If there are any issues, contact us at info@deedee.co, and we will investigate the matter for you.
Customs and Duties (For International Orders)
Please note that customs fees, taxes, and import duties may apply to international orders, depending on the country of delivery. These fees are the responsibility of the customer, and Deedee.co has no control over them. We recommend checking with your local customs office for more information on potential fees.
Order Cancellations and Changes
Once your order has been processed and shipped, we are unable to make changes to it. If you need to cancel an order before it ships, please reach out to us as soon as possible at info@deedee.co, and we will assist you in canceling it if it has not already been processed
Lost or Damaged Items
If your order arrives damaged or defective, please contact us immediately at info@deedee.co with a photo of the item and the packaging. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions or concerns about shipping or delivery, don’t hesitate to contact us at info@deedee.co. Our team is happy to assist you!
Thank you for choosing Deedee.co for your beautiful braided wigs. We look forward to serving you!
WHOLESALE AND DROP
NOTE! Processing time for wholesale orders may differ from normal processing time, depending on the quantity purchased. For more information, please contact us at info@deedee.co.
If you’re purchasing more than the discounted quantities listed above, please follow the steps below:
- Create an account on DeeDee.co and add your preferred wigs to your cart in any option of your choice.
- Once all items are added, send an email with details of the total cost and the number of wigs in your cart to info@deedee.co for your special wholesale discount code and processing time information. VISIT OUR HOME PAGE TO START SHOPPING.
Our wholesale offers are regularly updated with new deals. We take a very limited number of wholesale orders, so be sure to book and place your order before our space runs out.
Our aim is to support and inspire:
- Starters: Individuals looking to start a business without large capital or the need for storage/warehouse space.
- Business owners: Entrepreneurs who need inventory but lack large capital and storage space.
Drop Shipping Service: Available for those who want to sell without handling stock. We offer the option to create custom bags or boxes branded with your business logo, or you can opt for our free plain packaging.
Wholesale on Accessories: We also offer wholesale discounts on items in our Hair | Braid | Wig Accessories Collection starting from 10 units and up. Become a reseller or distributor of our accessory products by contacting us for your special wholesale discount code.
DROP SHIPPING: Yes, we drop ship! Let us handle the inventory for you. During checkout, please include the following details in the additional notes section:
Mention "DROP SHIP"
Provide recipient details and shipping address
Specify if you’d like the order packed in your branded package bags/boxes or our free plain bags.
NOTE! Custom package bags/boxes are available upon special request for drop shipping vendors (additional costs apply). Just send us your logo and preferred package design specifications, and we’ll respond with an invoice.