Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and 14 business days to receive a refund or another wig, if accepted.
Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn or unused
- Lace intact
- Tags attached
- In its original packaging
You must also provide the receipt or proof of purchase.
Starting a Return
To start a return, contact us at info@deedee.co with the subject line:
"Return + Your Order Number"
Returns must be sent to the address we provide.
If your return is accepted, we will send you a return shipping label along with instructions.
Items returned without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong wig
This helps us evaluate and resolve the issue promptly.
Exceptions / Non-returnable Items
We cannot accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to get the item you want is to:
- Return the current item.
- Once accepted, place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you of its approval status.
- If approved, the refund will be issued to your original payment method within 14 business days.
- Bank processing times may vary.
If 20 business days have passed and you haven’t received your refund, please contact us at info@deedee.co.